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FAQs — Frequently Asked Questions About Walk-in Tubs, Showers & Baths

Over the years, we’ve fielded every question imaginable when it comes to remodeling and upgrading bathrooms. Since we have worked with so many homeowners, we know the questions you’re going to ask before you even ask them! In the space below, we have highlighted some of the questions we have heard most from customers.

Still have questions? No worries, our customer service team is standing by to help you get the answers you need, so that you can be one step closer to your dream bathroom.

General FAQ

Bath Expo is a Texas-based company that is committed to creating a better life for our customers. That’s why we offer gorgeous, low-maintenance bathing solutions, installed by our team of trained experts, including a Master Plumber, that are designed to improve the functionality and aesthetics of your bathroom. We are passionate about creating customers for life and will always stand behind our limited lifetime warranty to ensure that your beautiful new bathing solutions will last for years to come.

Because every project is unique, it is difficult to give an accurate quote over the phone or online. Many “set prices” don’t account for unforeseen costs and hidden fees which can drastically increase the original quote. At Bath Expo, we offer in-home consultations where an expert will come to your home to evaluate everything involved in your project and will provide you with an exact quote that won’t come with any pricing surprises.

As a Texas-based company since 2006, we strive to ensure that our fellow Texans receive products that will last them for life. That’s why we provide all of our customers with a full, limited lifetime warranty to ensure that their investment will be protected.

When you schedule a free, no-obligation consultation with us, you can expect to meet with a design expert who will listen to your goals and recommend design options that are based on both your needs, style, and budget. We will also review the details of the project and take professional measurements to ensure accurate pricing now, and accurate results in the end.

Acrylic products offer numerous benefits over other materials. They are inherently bacteria and stain resistant because the surface is impermeable and extremely durable. While other materials require complex cleaning processes and annoying maintenance, solid surface acrylic products are beautiful and luxurious while offering simple upkeep.

You’ll never need an abrasive product or scrubbing pad because our solid surface acrylic products are extremely easy to clean. Clean the area with a soft cloth, sponge or brush and warm water. Soften any mineral deposits with an approved cleaner like vinegar with water, non-ammonia Windex, Scrub Free Kaboom! or Glass Plus. Bath Expo provides a limited lifetime warranty on all of our products when you follow these guidelines for as long as you own your home.

Our solid surface acrylic products are inherently bacteria resistant, featuring FDA-approved, state-of-the-art technology. Because they are non-porous and made of 100% virgin acrylic, you don’t have to worry about mold or mildew. In fact, hospitals and medical facilities use this material because it is infused with Silver Shield™ Technology. This provides antimicrobial protection that penetrates microorganisms, preventing the growth of bacteria and germs.

100% customer satisfaction is our top priority. Your bathroom remodel will be completed by master plumbers who also undergo rigorous internal training and certification to ensure the highest quality of work.

Depending on the scope of what’s needed, installation can take as little as one to three days. It all depends on the complexity of your bathroom remodel project. We’ll review a timeline with you before your project begins so that you have an accurate estimate before we begin the work.

Yes! Depending upon the size of your existing shower and bathroom, our design consultants can help plan a shower-to-tub conversion that fits your space perfectly.


Yes! There’s no need for you to go through the hassle of removing it and finding a way to dispose of it. We’ll handle it for you.

Many installations and conversions only take a single day, depending upon the scope of your project. We’ll clearly communicate the timeline to you before we kick off your bathroom project.

We offer a variety of options for showers and bathtubs including walk-in showers, roll-in showers, and walk-in tubs that offer greater mobility and improve accessibility for everyone. Also, we can install accessories like safety bars, grips, non-slip flooring, and seating. Read more about bathroom safety on our blog. 


Liners are installed on top of your existing tub using tape and strong adhesives, simply covering up big issues in your bathroom. They can often crack or leak, causing issues with mold and mildew. Because of this, we do not offer bathtub liners. All of our solid surface acrylic products are naturally antimicrobial and installed by highly-trained professionals and master plumbers. We would remove your old tub, taking it all the ways down to the studs, and replace with an entirely new bath system.

No. All of our products are freshly installed by master plumbers assisted by highly-trained professionals. We can help pick out the perfect replacement tub for your bathroom.

In Texas, some plumbing work must be completed by a master plumber. Master plumbers must have attained at least 1,000 hours of schooling,10,000 hours of on-the-job experience, been a journeyman for at least a year, and taken an exam administered by the Texas State Board of Plumbing Examiners. Even if it was not required by Texas law for this work to be done by a master plumber, Bath Expo would still use a master plumber because they are extremely qualified and ensure the job is done right.